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Home / REDA One / Billing & Invoicing / Commissions / Commission Rules & Splits

Commission Rules & Splits

A commission rule is where you define, once, who earns what when a deal closes. When a property sale or a lease reaches its winning stage, REDA reads the rule attached to that deal and produces the payout records automatically. This article walks the three-level model REDA uses — the rule, its rule items, and optional splits on an account — and, just as importantly, calls out the two things REDA deliberately does not enforce, because both are silent ways to over- or under-pay. No prior REDA setup experience is assumed; every term is defined as we reach it.

Getting there. Open the App Launcher (the grid icon at the top-left of any page) → REDA Admin → the Commission Rules tab. Open a rule from the list view, or click New to create one. Splits live on the recipient account's Commission Splits related list; the payouts a rule produces appear under REDA → the Commissions tab.
Access you'll need. Full control of commission rules requires the REDA - Master Data - Admin permission set; REDA - Commission Manager can create and edit rules. REDA - Master Data - Read Only, REDA - Commission User, and REDA - Commission User Read Only can view them but not change them.

The three-level model

Commissions in REDA are built from three kinds of record, each nested inside the one before it:

The rule is the header — a named, region-scoped container with almost no logic of its own. It exists to be attached to deals and to hold the items beneath it.
The rule items are the payout lines. Each item says one thing: this recipient earns this amount (or this percentage), in this role, due this many days after the deal closes. A rule can have as many items as the deal needs.
The splits are optional. They live on an account, not on the rule, and they fan a single recipient's earnings out to several parties — a house/agent split, for instance. If the recipient account has no splits, the payout goes to it whole.

When a deal closes, REDA reads the rule attached to the deal's Commission Rule field, walks each item, resolves the recipient, applies any splits on that recipient's account, and writes one Commission record per payout. That last step — the calculation itself — is covered in How Commissions Calculate; this article is about building the rule so the calculation has something to read.

Recalculating rebuilds everything. Editing a rule after a deal has already produced commissions does nothing on its own — but the moment someone recalculates that deal, REDA deletes every existing commission on it and rebuilds from the current rule, statuses and manual edits included. Read How Commissions Calculate before you recalculate a live deal.

The rule header carries just a handful of fields, because all the real logic lives on the items:

FieldWhat it does
Commission Rule NameThe rule's display name, shown wherever it's picked.
DescriptionAn internal note for administrators.
Is ActiveWhether the rule is switched on. New rules start unticked — see the warning below.
RegionSets who can see the rule (region-based sharing). The region code text is filled in by REDA.
A new rule is off until you activate it. Is Active has no default, so a rule you just created is inactive — and only active rules appear in the property lists that default a commission rule onto new deals. If your new rule never shows up where you expect to attach it, tick Is Active.

Rules are scoped by Region: a regional team sees the rules for its own region, and REDA stamps the region code onto the rule for you — you never type it.

The rule items — who earns what

Each rule item is one payout line. There are four decisions to make on every item: who gets paid, in what role, how much, and when it's due.

Who: static or dynamic recipient

Every item names a recipient in one of two ways, and exactly one of them must be filled in:

  • A specific account — you pick the earning account directly (a named brokerage or partner). The same account earns on every deal that uses this rule.
  • A field on the deal — instead of a fixed account, you point the item at a field on the deal that holds an account. Whoever is on that field at the moment the deal closes gets the commission. Use this when the earner varies deal by deal, such as the listing agent recorded on each sale.

Leave both blank and REDA won't save the item:

"Either the Account reference or Account Field API Name must be provided."

Role, type, and amount

Each item also carries a Role — one of Marketing Team, Executive Team, Opportunity Owner, or Partner — which labels the payout for reporting, and a Commission Type that decides how the amount is figured:

  • Fixed — a flat amount you enter in Fixed Commission Amount.
  • Percentage — a rate you enter in Commission %, applied to the deal's commission base (the dollar figure, such as the sale price or annual rent, the percentage is calculated against) when the payout is calculated.

The type you choose decides which amount field REDA insists on. Miss it and you'll see one of:

"Please provide the Fixed Commission Amount."
"Please provide the Commission %."

Due date offset and charge code

Two more fields round out the item:

  • Due After Days — how many days after the deal's key date the payout falls due. The key date is the lease start date on a lease, or the under-contract date on a sale. (The mechanics of the due-date stamp are covered in How Commissions Calculate.)
  • Charge Code — the category used when the payout is treated as a payable. See Charge Codes.

Splits: fanning a payout out across accounts

A Commission Split record named Agent Share in REDA One, with Parent Account Meridian Properties, Split Account Harbour Realty Agent - Sam Okonkwo, Role Partner and Split % 60.00%, shown on the Details tab above a System Information block.
The four fields on one record. Meridian Properties is the earning account, 60% of its commission goes to Harbour Realty Agent, and Role is carried onto the payout for reporting. Nothing here enforces that a set of splits totals 100% — that is on you.

Sometimes a single earning account really represents several parties — a brokerage that keeps a house share and passes the rest to an agent. Splits handle that. A split lives on the earning account's Commission Splits related list and has four fields:

FieldWhat it means
Parent AccountThe earning account — the one whose commissions get split.
Split AccountWho receives this share.
Split %The share this account receives. Not validated to total 100% — see below.
RoleCopied onto the resulting payout for reporting. Not matched against the rule item — see below.

When a rule item's recipient account has splits, REDA produces one payout per split instead of one to the account — each split account paid its share, with the earning account kept on the payout as its parent. A recipient with no splits simply gets one payout at 100%.

These split records are private, so a colleague may not see the split setup you built on an account even when they can see the rule itself — worth knowing if someone reports that a split "isn't there."

Splits apply to every item on that account, regardless of role. REDA does not match a split's role against the rule item's role. If an account has a split marked Partner, that split still fires for a Marketing Team item on the same account — the split's role is simply copied onto the payout. Keep one clean set of splits per account, or use separate accounts for programs that need different splitting.
Split percentages are not forced to add up to 100%. If your splits on an account total 90%, the missing 10% is never paid to anyone; if they total 110%, you over-pay. REDA won't warn you. Audit the split total on every account you set up.

Building a rule, step by step

Create the rule header. From the Commission Rules tab, click New, name the rule, and set its Region. Leave it inactive for now while you build the items.
Add the rule items. For each payout line, choose a recipient (a specific account, or a field on the deal), set the Role, pick Fixed or Percentage and enter the matching amount, then set Due After Days and a Charge Code. Remember: one of the two recipient fields is mandatory.
Set up splits, if any. On each earning account that needs to share its commission, open the Commission Splits related list and add a split per receiving party. Confirm the shares total what you intend — REDA won't check.
Activate the rule. Tick Is Active. Only now does the rule appear in the property lists that default a rule onto new deals.
Attach it to the deal. The rule sits on the deal's Commission Rule field. What happens when the deal reaches its winning stage is covered in How Commissions Calculate.

Worked example: a residential sales rule

The rates, amounts, and splits below are illustrative, picked to show the model; use your own when you build a real rule.

You build a rule Residential Sales — Standard in the Harbour District region and activate it. It has two items:

  • Item A — Percentage, 1.5%, recipient = the brokerage account Meridian Properties, role Partner, Due After Days 30. Meridian Properties has splits on its account: House 40% and Agent 60%.
  • Item B — Fixed, 5,000.00, recipient = a field on the deal that names the marketing-source account, role Marketing Team.

When a sale to David Okafor closes with a commission base of 1,000,000.00, this rule produces three payouts — the House and Agent shares of Item A, plus the flat Item B. The exact amounts, the due dates, and how the base becomes each payout are walked through in How Commissions Calculate, which shares this same example.

The same three-level model drives leasing commissions too. A simpler rule — one Percentage item paying leasing agent Nadia Khan's account, role Opportunity Owner, with no splits — is all it takes to pay her a commission when she signs tenant Aisha Rahman to a lease. On a lease the payout's key date is the lease start date rather than a sale's under-contract date, and there's no automatic close step, so someone runs the calculation by hand. That leasing walk-through lives in How Commissions Calculate.

A commission rule record showing its region and active status
A commission rule record, tied to a region and marked active. Its rule items — one paying a named account, one resolving the recipient from a field on the deal — live under the Rule Items tab.
A commission rule item showing recipient, role, commission type and due-after-days
A rule item: the named-account recipient, the role, a percentage commission type, and the Due After Days that sets when each commission comes due.
A commission split record on the Meridian Properties account showing the house 40 percent share
One of the two commission splits sitting on the Meridian Properties account: the house share at 40%. Its sibling routes the remaining 60% to the agent, so any commission earned under this account is divided between them.

Field reference

Rule item fields:

FieldMeaning
AccountA specific recipient account (the static option).
Account Field API NameThe deal field that holds the recipient (the dynamic option).
RoleMarketing Team · Executive Team · Opportunity Owner · Partner.
Commission TypeFixed · Percentage.
Fixed Commission AmountThe flat amount, required for Fixed items.
Commission %The rate, required for Percentage items.
Due After DaysDays after the deal's key date until the payout is due.
Charge CodeThe category used when the payout is treated as a payable.
Description / NotesDocumentation.

Commission split fields (on the account):

FieldMeaning
Parent AccountThe earning account whose commissions are split.
Split AccountWho receives the share.
Split %The share — not validated to total 100%.
RoleInformational — copied to the payout, not matched against items.

Where to go next

  1. How Commissions Calculate — what happens when a deal closes, and the destructive recalculation you must understand before recalculating.
  2. Charge Codes — the category you set on each rule item.
  3. How Billing Works in REDA — the mental model behind charges, invoices, and payouts.
  4. Settlement Codes — the sibling vocabulary for closing costs on deals.

Frequently asked questions

Is Active starts unticked. Open the rule and activate it — only active rules appear in the lists that default a commission rule onto deals.

Every item needs a recipient: "Either the Account reference or Account Field API Name must be provided." Give it a specific account, or point it at a field on the deal.

The required amount follows the type. A Fixed item needs "Please provide the Fixed Commission Amount."; a Percentage item needs "Please provide the Commission %."

That's expected. Splits apply per account regardless of role — the role on a split is informational and is copied onto the payout, not matched against the rule item. If you need role-specific splitting, use separate accounts or keep one consistent split set per account.

Nowhere. REDA doesn't force split percentages to add up to 100%, so the missing 10% is simply never paid. Audit the split total on each account.

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